Larry All-Knowing Sage ✭✭✭✭
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Support these days is a very "iffy" proposition. Folks are still working remotely and are handling more incidents than in the past. However, if you have defective hardware, the existing SonicWall warranty should cover an immediate replacement if the customer service representative did their job properly. Could you please…
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@Saravanan - that KB article absolutely does NOT answer Darshil's question. He didn't ask how to INSTALL the product - he asked what about the commands to DISABLE the product.
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Following. (This should be good for a laugh.)
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@Pknoeber Here's the official announcement. @Micah - is there any link between SonicWall and Kaseya?
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@Pknoeber - I am not sure I understand your question. Is it that you think this group will try to find areas of infiltration in your UTM? Or are you asking if your firewall can stop the attack? If the former, I don't think you are going to get an "official" answer from SonicWall. They tend to not publicly identify flaws in…
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@Micah I appreciate it if you could. The situation resolved by the time I got done waiting for someone on the Wireless team to pick up the call. It would be nice to know what - exactly - was going on this morning.
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That is because, as @Saravanan has clearly demonstrated it is another hidden item. @TIJU are you still taking notes?
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Here's the official KB on downgrading firmware - and only one option is listed as "not supported," but that DOES NOT mean you will lose your SonicWall support if the device is licensed.
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We do not provide clients access to their tenant account. Either we manage it for them, or they can screw things up under their own account (which we would transfer said device(s) to). Yes, most definitely that!
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@BWC - Michael, please escalate this with your account manager after you get a case number. I can't empathsize with you enough on this one - it is absolutely horrifying.
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As is the note by a CSR in a long-existing case: We got an update from our backend team stating this issue will be fixed with the next NSM 2.3.1 version
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@Saravanan yes the CSR took the initiative and built the new case 43721888 - NSM - Exporting firewall logs from NSM does not export all entries
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But by way of editorial comment: I just walked through two of my open cases to see if they were fixed. In the first instance, the problem persists. In the second, the originally reported error message no longer appears; however, there is a new problem that has surfaced which was unknown because of the originally reported…
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@Enzino78 I appreciate this - albeit belatedly. SonicWall should make a better effort at identifying what "Report Issues" really means.
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@ChristianP - following