Larry All-Knowing Sage ✭✭✭✭
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The extended wait time is the bane of my existence, as well. I'm an MSP and maintain computer systems for dozens of clients, so sitting on hold is a major annoyance - I'll even let incoming client calls roll over to my cell phone just to keep the desk line connected. SonicWall should - if it was at all concerned with it's…
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Alas, there is a very long list of problems with NSM and you've discovered another one. Please create a support case and post the number here. I'm going to send the link to this thread to one of the SW managers I've been working with to let him know.
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If you expect a faster resolution, I suggest you pick up the phone and call (says the guy who has averaged 2 dozen cases per quarter just this year).
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@MPan most of SonicWall's support technicians are working from home - not designated call centers - and the internet links do (unfortunately) drop during sessions. They are supposed to reach back out, but sometimes the technology prevents it from happening. As for response time from ticket creation. If something is…
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While only slightly on topic.... You should make sure your NSA has the most recent version of firmware installed. Plus, you should start long-range planning and budgeting to replace this device. Refer to the two tabs on the SonicWall "end of life" page:…
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Question: Does this discrepancy still exist after you synchronize the firewall with NSM? To do so, open NSM to your tenant. In the left-side menu click on Firewalls, then select Inventory. In the list of firewalls, click the "hamburger" (three horizontal lines) at the far right and select Synchronize Firewall. Optionally…
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@Twizz728 - I suggest you post a new question about the VPN connection problem rather than mix-n-match in this thread. Also describe how you have the VPN setup in your SW, what mechanism the third-party is using to connect, and the error messages they get, along with anything that appears in the SW log.
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Unfortunately, the WNM Administrator Guide is lacking in these specifics. But here's a starting point: Go to WNM. Expand the Policies section and select SSID Policies. Expand the resulting "Default SSID Group" to get to your SSID name and edit it (hidden displayed pencil icon on the far right) Click on the Guest Portal tab…
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Slightly disturbing that a moderator promised to provide an update and didn't. But incredibly horrifying that the information was not contained in the release notes. A significant flaw that was present since the line was released was just corrected and it didn't warrant a mention?
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The Firmware Upload took 30 Minutes Yikes!
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I'm inclined to go with @BWC on this. It is entirely possible network drivers were chewed up and spit out inadvertently (like the Windows 7 issue with KB4499175 and the deleted OEM###.inf files). @ThK are there any incidents about those computers in the CC logs?
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Step 1. Create one or more Address Objects and add them to an Address Group (e.g., External Security Vendor Group). Step 2. Go to each of the Security Services and add that Address Group to the appropriate Exclusion list. Step 3. Test and see if any errors are issued in the log when the security testing takes place and fix…
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@MDS_UK yes, that is the official SonicWall KB on the matter.
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@Nat this is a "known issue" and an area that the NSM project team leaders are actively reviewing because I raised multiple questions about it. I've explained to them that the differences shown make no sense because a small window is trying to work with tens of thousands of lines of code. Plus, there's no way to document…
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Unfortunately the time-honored method of exporting the settings and importing them to a new device is not the recommended method for the Gen 6 to Gen 7 upgrade. Follow this KB article for guidance. You should factory reset your Gen 7 device prior to undertaking these steps.