Larry All-Knowing Sage ✭✭✭✭
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@SonicAdmin80 yes, there are times that I know more than the CSR does about how to get to something. I'm not sure who all SonicWall is hiring - or training - but there have been some problems. As for the calls - don't forget, these folks are still working from home and their calls are dropping because of problems with…
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The new KB articles have a drop down at the top: Select the Gen 6.5 option for a TZ400.
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Log on to the SonicWall. In the "old" menu structure, start at System, then click Certificates and review your Let's Encrypt certificates. I don't know if, in your research, you came upon this webpage: https://letsencrypt.org/certificates/ You should - at the very least - ensure your SonicWall is using the latest versions…
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I am going to retract my previous statement because it is completely and utterly wrong! Exporting a Gen 6 file and importing to a Gen 7 device is a sure way to ruin a SonicWall (never mind causing you endless hours on the phone with Support). For a rough guide, use the Migration Tool to go from Gen 6 to Gen 7, export the…
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@preston I'm going to take that last bit of advice. I've checked Shopping in the CFS exclusions for DPI-SSL to let the office admin do her holiday shopping. I'm going to pick up this case with Support next week to identify exactly what's going on and what steps to take to let it work properly (again).
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@preston I went here https://www.amazontrust.com/repository/ downloaded the CER files and imported them locally into MMC (Personal) to check the serial numbers. They match what is in the client's TZ600. How did you obtain files with those serial numbers? And, should I use them?
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@BWC - Michael, I like the "quick and easy" approach. So I started with two entries and checked. No improvement, but no additional entries in the DPI-SSL log (thank you for reminding me to look there @preston ). But what I did see was in the System log was this: And 13.225.210.18 is an Amazon data center. So now I'm…
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If setting a schedule requires use of CLI, you have to know I certainly didn't do it (GUI is my middle name...)
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@Ajishlal if you are referring to the "Watchdog reboot information" then I am now more concerned than yesterday: Watchdog reboot information 10/31/2021 07:43:11.368 System Startup F:6.5.4.8-89n T:base S:6.2.3.12 R: 5.6.2.2 2CB8ED3B9820 p: 19531; b: 19500 11/01/2021 00:47:29.368 System Startup F:6.5.4.8-89n T:base…
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Now that @Mauricio has updated this, and it appears at the top of the current list (a la Facebook's news feed), I am 100% in agreement. I would think there is some adjunct to the current Community software that would allow for Feedback items with comments and a thumbs up/down voting mechanism. SonicWall moderators could…
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That being said, if you have the time and the patience, I suggest you open up a new case with Support. At a minimum they are going to want the before and after files, probably more. If you go this route, please post the case number and update upon resolution. Otherwise, please follow TKWITS' advice and build from scratch.…
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Did you follow the instructions in this KB? From a recent discussion with some SonicWall SEs, you need to explicitly follow each and every step.
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I received a phone call from SonicWall support this morning. To clarify: the Licensing information in the widgets on the MySonicWall dashboard ONLY reflect CGSS/AGSS subscriptions. Based on my request, it will include NSM licensing in the future (no telling when). Based on what I can only imagine to be confusion about…
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@Ajishlal OK, you've got them indoors and functioning through a firewall. Mine are WNM-controlled, there is no firewall, so I don't have that element of confusion. It is, however, a mesh network. There is some other flaw that causes the mesh node to silently fail that has yet to be identified. Back to what @Kmars1990 was…
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Following up on this because the case eventually closed. CSR at the time insisted upon taking the unit back to the Verizon modem, connecting it, and updating the firmware. That did bring it back online and it did retain the settings when placed back outside. However, it did fail - once again - within six weeks. No…