Larry All-Knowing Sage ✭✭✭✭
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@jward was undoubtedly thinking you are fluent and familiar with how MySonicWall operates. He neglected to say that after you open MySonicWall and select your Tenant, you must click on the blue Serial Number to display the Product Details page. If that page does not include the Auth Code, you are going to have to contact…
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@TonyA Thank you, because the email response from my Inside CAM the day after I posted was: "I’m checking on this, will give you an update ASAP." Of course, there was no further update...
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Rather than get snarky (e.g., Dude, do you bother to read ANYTHING about the products you plan to use?), I'm going to use the Socratic method: Where do you think such a personalized piece of information about a product would be located?
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One very slim possibility: If you are using Chrome, try incognito mode. Alternatively, use Firefox in the same manner.
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The documented, and recommended, time to hold down the Reset button is 60 seconds - not 10. Suggest you retry. FWIW, the information you show for your TZ370 is exactly the same as what I have in my TZ270. And, nope, you're not going to get a ROM pack from anyone here.
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Did you not read the part where "Upgrading the ROM version only applies to Generation 6 NSA SonicWalls - 2600, 3600, 4600, 5600, and 6600"? This does not apply to your Gen 7 device UNLESS you are told so by SonicWall Support. And, as you say, you have no license, so no one said you need one.
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@SnarfySplat I downloaded the trial Hyper-V version to test on my lab Windows Server 2016 machine. I took all the defaults and a few minutes after starting the VM got a blank, black screen. Called up Support and got routed very quickly. The CSR asked me about the memory I allocated. I told him I used 4 GB. He said, no, it…
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Instead of being my snarky self, in the spirit of the season, I'll say this. As @jward stated earlier, "You would need to specify what issue you are seeing when trying to get it deployed so as to pinpoint any problems you are having." We can't guess why you are failing to get it to work.
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This document, the Getting Started manual, was updated in November 2022. That's as current as it gets. For additional support, you're going to have to call in.
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In NSM, if you go to the Tenants link and click the Refresh icon in the upper right-hand side of the Tenants list, does it not pick up the change? If not, suggest the usual: clear cache, close the browser, launch it again and check. If that fails, then it's time to contact Support.
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@BobbyD - interesting that you say that. SonicWall has known, for years, that devices are set up and left at customer sites without any further maintenance (or guidance), thus becoming orphans. Their only known strategy is to routinely go through the master Serial Number list and reach out to partners and customers asking…
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@BobbyD I doubt you could plead your case to the SonicWall Customer Support Representative to see if they would be willing to give you a link to the latest firmware. That's because if you don't "own" the device, you don't get to service it. You should have obtained access to the device when you had the opportunity.…
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@BobbyD , actually it does: If you do not know the current registered owner, SonicWall will make two (2) attempts to contact the registered owner to consent to a transfer. If those attempts are unsuccessful, to protect the security and privacy of our customers and their networks, you will have to work with the person or…
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Official rules: https://www.sonicwall.com/support/knowledge-base/product-registration-transfer/221024114351353/
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You followed the instructions starting on Page 15 of this guide? And it still doesn't work?