Larry All-Knowing Sage ✭✭✭✭
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@BWC Michael, I cannot imagine why you would want to waste your valuable time on a zero generation software/hardware combination, but thank you nonetheless for trying to make things better for the rest of us. For my clients: I'm renewing licenses for 1 and 2 years so they expire in 2022, at which point I will first…
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Support walked through Packet Capture and said that it appears my ISP's external IP is somehow not being regarded as "quite right." Connecting directly through their modem - with a different IP address - gets me through without issue. Calling Spectrum now to see what they have to say and what they can do to help me out of…
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Correction to the above it is a .GOV site, and I mistakenly typed .ORG (had it right the first time, tho). Will try again later to make sure I didn't do that during tracing.
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@Saravanan - ok, ran a packet capture during my attempt to access https://www.ic3.org. Downloaded and installed WireShark, and I have no idea how to use this utility nor find out why this still won't connect. In fact, as far as I can tell, the IP address for the site doesn't appear at all in the capture - which leads me to…
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@preston - that's what I did. Took the 10/24 file (79n) and imported into the 83n box. Was very surprised that importing the settings automatically rebooted the device, but was told by the CSR that it could happen. Turns out the backup I took yesterday 11/19 was "short" by about 200KB. No explanation as to how that could…
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@preston - it turns out that the export I made before the firmware upgrade was missing the data. I had to go back about a month to find the last version, which did have what I needed. Running a comparison between the two CLI text files to find out what else was changed between 10/24 and yesterday.
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I would recommend you to create a RFE on this part. @Saravanan (or @Chris ), could you please put up a locked-in notice at the top of the forums describing the exact steps required to perform this action? 'cause, honestly, I don't know what they are. And there is this old post:…
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Following...
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Here are links to two self-help guides: In the latter, you'll have to scroll down past the new OS 7 information till you find "Resolution for SonicOS 6.5" That should get you started.
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Oh, and @Vivek - the Product Details page is now missing the suffix also! Here's hoping you can get this fixed soon...
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Thank you for that, I appreciate it. To explain: Using MySonicWall to report a problem, click Resources & Support, then Support. There, click Create a Case, and you must select the device affected or provide a device serial number. There is no "MySonicWall" category - as far as I know - to report a problem with the…
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@BWC (As an aside I've asked Chris if he could have SW employees be designated as such, and to have this moved to the Announcements section.)
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Today's update: According to Jira NAM-177 this is resolved in CSC 1.7.3 and NSM Customer will need to wait for next public release or migrate manually to NSM I'm not about to embark on an excursion of the latter... Guess I'll wait a few weeks for 1.7.3.
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@Saravanan I was in a remote session with a tech when we attempted to get to the CSC UI - but the 502 error prevented that. I won't have time to pick that up again until much later today. However, we checked last month's scheduled report. It showed all the "Live" data, but it had two "exceeded 5 minutes" errors. To me,…
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Curious as to why this page was not updated at all during a several-hour outage: https://status.sonicwall.com And why CSC for North America is not included?!?