Larry All-Knowing Sage ✭✭✭✭
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Aw for cryin' out loud - seriously? That is so friggin' sad...
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@Thomas_Buergis while this is an interesting approach, I fear thought I will spend more time deleting all of the unwanted items from the entire firewall template than actually building the small number of address groups I need from a blank slate. Which leads to the fact that I have opened Support Case 43845653. That's…
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The other day I learned that firewalls running 6.5.4.7-83n have not been doing cloud backups since the end of 2021 either. Could someone remind me what the point of this feature is for if it doesn't work?
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@MacGyver if you are registered at SonicWall University, take the 15 minutes to view "Client DPI-SSL Troubleshooting Part 5" It is a truly wonderful - and for SonicWall - straightforward explanation of the steps necessary to resolve this. I realize now that the KB article didn't cover it in detail (or the same way). Larry
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@Robbert the reason for the "one ticket per hot-fix" is because the ticket is based on the device's serial number. That's how cases are tracked. It would be nice to create one ticket and include all the serial numbers, but I don't think the CSRs are geared to work with such a logical construct...
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@MacGyver Yes, this happens frequently (a minor pita, actually). Review this KB article: Scroll down to the heading Certificate Errors in Browsers - Self-signed certificate for actions to take. Hope that helps! Larry
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Great follow-up question by CSR late yesterday evening: Can you do a manual cloud backup? Turns out, you can. Next question was: What happens if you reboot the device? I have to clear time with the client who has staff working all sorts of weird hours remotely, but I don't think that's going to kick-start the flow.
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This! I had to open a Ticket for each and every appliance I needed the hotfix for
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This problem was finally resolved in NSM Version 2.3.3-R11 released mid-January 2022. Yes, this problem took a year to fix.
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@EnaBev - that doc is missing those two fields...
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@BartMan but you know, after listening to that awful music for 20 to 40 minutes before the CSR answers the call. Well, let's just say I'm already triggered to be antagonistic when some poor soul picks up. Asked Micah a very long time ago to put the Sales Sprints on instead so at least people could listen 'n' learn. Hasn't…
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On the phone - took 20 minutes to pick up - with a CSR who says this is the first case he's hearing about this problem. He suggests rebooting the firewall to see if that will work... Need to clear that activity with the business owner but hope to show that this is a real "shot in the dark" over the weekend. Asked about the…
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Just to confirm, this KB article includes the explicit instruction (Step 8) to update the firmware on the Gen 7 device BEFORE importing the migrated configuration. Note: The fact that an NSa was used in the KB doesn't preclude using the same process for TZ series.
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What happens when you try to simply add one Address Object to the Group? Does it effectively replace the contents or does it actually add it? I'm not one to use the API because I don't have the patience to wiggle through this stuff...
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The closed ticket count is what matters. Without a question of any doubt. All of these support cases are tracked in SalesForce (despite the awful interface we see on MySonicWall), and managers have access to the stats and details. I can't imagine the pressure on the CSRs to close a case without any further complication.…