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Sign up appears to be broken
loyaltyorkide
Newbie ✭
in MySonicWall
Has anyone else had any issues with the sign up portal?
Inviting users to create an account ends in a page asking for the form to be filled out even though its already filled out.
Ticket is logged with support but they seem to be incapable of assisting and I need to get additional users added..
Category: MySonicWall
0
Answers
Screenshot for reference. Obviously it still does the same with the correct details in rather than fake.
Hello @loyaltyorkide, I copied your test content and attempted to create an account. When I use the phone number "1234567896" it says invalid phone number:
Please forgive my ignorance but is that the number of digits for a phone number in your area?
When I remove the 6 at the end of the phone number I am able to proceed with creating an account.
Please let me know either way and if needed I can work with the MySonicWall team.
Thank you!
01223 123123
Even formatting it +44 1223123123 it doesn’t work.
The issue isn’t the number I don’t think.
Even putting in a fake number to satisfy the field, we still get the above error.
Just to clear it up, this is when you invite an email address to an existing portal, that the address you have invited does not have a mysonicwall account.
If you setup a sonicwall account from scratch, this works. But obviously this creates a tenant under that login then and looks quite messy.
Hope this makes sense.
It does make sense, and thank you for clarifying. Let me reach out to the MySonicWall team for any insight.
Hi @loyaltyorkide, following up on this. We have created an internal ticket to track this issue and our dev team is investigating. I'll update this thread when I have more information. Thank you again for pointing this out and sorry for the inconvenience that this is causing.
Perfect thank you. Keep me posted when they reply/fix the issue :)
Don't suppose you've had any feedback on this as of yet?
Hi @loyaltyorkide,
Thank you for your patience. I received word yesterday that the bug has been resolved in our stage environment and that it should push to production by the end of this week.
Again, thank you for bringing this to our attention and very sorry for the inconvenience caused.
Hi,
Do you know if this has now been released?